Elevance Health’s chief digital officer discusses practical AI applications for insurers

Elevance Health interviewed its chief digital information officer, Ratnakar Lavu, about how health insurers are adopting artificial intelligence.

Lavu, who previously held digital roles at Kohl’s, Nike and Macy’s, says his retail background informs the way Elevance approaches AI, focusing on tools that deliver measurable benefits.

He stresses that the company is pursuing practical AI solutions that streamline operations and improve member experiences, rather than chasing hype.

The conversation underscores the pressure on insurers to keep pace with AI advances in order to stay competitive in the market.