Epic faces mounting pressure ahead of annual customer meeting

Reporter Ngai Yeung spent Monday night in downtown Madison, Wisconsin, sampling cheese curds and chatting with attendees before the keynote of Epic's annual customer meeting. The atmosphere at the gathering suggested that the health-technology giant is feeling increased pressure from market forces and stakeholder expectations. While details were limited, the sense of scrutiny was evident among customers and industry observers.

The situation could have downstream effects for pharmaceutical companies that rely on Epic's electronic health-record platforms for data integration and patient outreach.