Commure's AI-driven referral program draws complaints of financial losses from health-care customers

Commure, a Silicon Valley startup valued at $7 billion, builds AI tools aimed at automating health‑care administrative work such as scheduling, billing and prior‑authorization.

According to internal communications obtained by STAT, the company runs a referral program that pays thousands of dollars to customers and other parties who bring in new business. The firm says this practice is common in the industry.

However, several clinic customers have told investigators that the AI tools failed to deliver expected savings and instead caused steep financial losses and other problems, raising concerns about the real‑world impact of the technology.