Job Description
Job Title: Associate Director - Platform Engineering & Delivery Lead Primary location (Site): UG, USA
The Opportunity:
• Based in UG - USA , join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
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• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.
Role Overview: As the Platform Engineering & Delivery Lead, you will be accountable for the architecture, implementation, optimization, and reliable operation of Veeva CRM, Veeva Vault CRM, Salesforce, integration services, and cloud platforms. You will partner with business, product, and technology stakeholders to translate demand into secure, scalable solutions and predictable delivery outcomes. The role combines technical leadership, delivery governance, team development, and accountability for platform performance, security, and operational excellence.
You will also monitor advances across Veeva CRM, Veeva Vault CRM, Salesforce, integration technologies, and cloud services, translating relevant developments into standards and adoption recommendations. This position is critical to aligning platform solutions and implementation priorities with product and business teams.
Responsibilities: Governance:
• Establish and maintain a complete asset inventory across the platform estate — Veeva VAULT CRM / Veeva CRM applications, Salesforce applications, AWS cloud services, CMS themes and plugins, API Led Real Time Integrations, Batch Integrations, Software licenses, and related digital assets — ensuring accuracy, ownership, and lifecycle tracking.
• Define and enforce ways of working with vendors, including engagement models, quality standards, SLAs, and delivery accountability.
• Drive AI-native ways of working and supporting toolset — skill sharing, Business facing application AI agent hosting and Impact assessment , MCP servers, Security management, and related developer tooling — to make AI a default part of how teams deliver.
• Ensure compliance with security, data privacy, and regulatory requirements across all platforms and vendor deliverables.
Platforms:
• Own the technical architecture across Veeva CRM, Veeva Vault CRM, Salesforce, Informatica IDMC, and AWS Cloud, ensuring that each platform and its integrations meet agreed standards for scalability, security, performance, resilience, and maintainability.
• Proactively manage vendor technology product releases: analyze release notes, remediate impacts where needed, and actively review new features.
• Evaluate new platform capabilities and provide leadership and product teams with evidence-based recommendations on which capabilities to adopt, defer, or decline.
Innovation
• Drive prototyping of new ideas, tools, and platform capabilities to validate value quickly.
• Drive automation across operations, the SDLC, and CI/CD pipelines to improve speed, reliability, and developer experience.
• Execute the AI engineering strategy consistently across all platforms by establishing shared patterns, reusable capabilities, governance controls, and measurable adoption practices.
• Lead AI adoption across the delivery teams and product management stakeholders, embedding AI into day-to-day delivery and decision-making.
Operations
• Define and run the support model, ensuring issues are triaged, escalated, and resolved within agreed service levels.
• Own access management and operational controls across platforms, balancing security with team productivity.
• Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements.
Required Qualifications:
• Proven software engineering background with hands-on delivery experience.
• Solid experience with the Veeva / Veeva VAULT platform / Salesforce ecosystem.
• Good exposure with AWS Cloud services (accounts, architecture, security, and operations).
• Nice to have Informatica IDMC based Batch Integrations .
• Track record of leading global projects and coordinating distributed teams and multi-vendor teams.
• Experience defining technical architecture and platform governance at scale.
• Excellent communication and stakeholder-management skills across technical and business audiences.
Education Requirement:
• Bachelor’s degree in computer science / information systems or equivalent technical field from a recognized University or Institute.
Required Experience and Skills:
• 12+ years of relevant experience IT Implementation and managing large scale project delivery.
• Commendable experience and leading Technically in Salesforce / Veeva CRM / Veeva VAULT CRM / Informatica IDMC based batch integrations area.
• Preferably emphasis more on Pharma domain CRM and Cloud services landscape.
• Must have proven track record along with implementation experience in Salesforce / Veeva / Veeva VAULT Platform / AWS Cloud Platform and services .
• Having Solid technical foundation either Veeva CRM , Veeva EVENT , Veeva Engage, Veeva VAULT CRM, Veeva VAULT Promomat, AWS Cloud Infra services, Salesforce core, Salesforce Service cloud, Salesforce Experience cloud, Informatica IDMC etc.
• Ability to stay updated with the latest Salesforce / Veeva CRM / Veeva VAULT CRM / AWS Cloud services / IDMC features and best practices.
• Strong background in Salesforce / Veeva / Veeva VAULT configuration, customization, OOTB solution including build and integration over API is required.
• Exposure or experience on GenAI / Agentic AI models , concepts or implementations exposure is nice to have .
• Prior experience working effectively within a global team, taking strategic direction from leadership and considering inputs from team members.
• Proficiency on Veeva CRM on-line and offline mode ( preferably iRep application).
• Having knowledge on UI / UX is preferable.
• Exposure on Java SDK, GitHUB , GitHUB Action is preferable.
• Experience in mentoring and leading technical teams.
• Should have strong understanding and working experience in Agile methodology.
• Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on-time.
• Should proficient enough to manage multi-vendor environment.
• Strong analytical and problem-solving abilities to design effective solutions
• Excellent verbal and written communication skills for effective collaboration with team members and stakeholders
• Ability to manage project timelines, resources, and deliverables
Who we are For more than a century, our Company have been inventing, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
Required Skills: Access Control (AC), Agile Methodology, Amazon Web Services (AWS), Automation, Cloud Computing Services, Management System Development, Product Management, Project Delivery, Release Notes, Salesforce System, Service Delivery Models, Service Level Management, Solutions Design, System Designs, Veeva CRM, Veeva Vault Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
The primary location for this posting is: USA - Pennsylvania - North Wales (Upper Gwynedd) Where required by law, the compensation range for this role is provided below.
The salary range for the primary location of this role is: $142,400.00 - $224,100.00 This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.
Additional location(s) Compensation Information:
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 11/24/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.