THE POSITION
Are you looking for a role that will deepen your technical expertise in Learning Management Systems (LMS) while allowing you to drive process innovation?
Join our team as an LMS - LOS Admin Specialist, where you will manage day‑to‑day system operations, ensure high-quality and accurate learning data, support global end users, and collaborate with cross-functional stakeholders. In this role, you will contribute to continuous improvement initiatives and support compliance with global standards and applicable policies.
Duties and Responsibilities
• Monitor and manage service requests through the MyServices ticketing tool, ensuring timely responses and resolution.
• Maintain the Learning Management System (LOS): create training courses, assign or remove training profiles, manage learning content, run LOS reports, and maintain accurate records.
• Provide high-level support by troubleshooting LOS-related issues, conducting analysis, and delivering accurate resolutions.
• Collaborate with subject matter experts (SMEs) and business stakeholders to set up and maintain learning activities.
• Deliver proactive communication and updates to customers and stakeholders.
• Generate scheduled and ad hoc reports to support compliance and business requirements.
• Adhere to Service Level Agreements (SLAs) to ensure timely processing and closure of service requests.
• Maintain and update process documentation and manuals for LOS administration.
• Assist in planning, testing, and implementing process enhancements or configuration changes in LOS.
• Ensure adherence to compliance standards, including requirements for regulated environments such as GxP.
• Support onboarding and upskilling initiatives related to LMS tools and processes for internal teams.
About our future Employee
You should have at least 1-2 years experience in LMS administration (preferably using platforms such as SuccessFactors, Cornerstone, or similar systems).
Additionally, we are looking for:
• Experience working in a business service center or shared services environment supporting global clients.
• Familiarity with GxP or other regulated environments is a strong advantage.
• Strong understanding of standardized processes, workflows, and learning operations best practices.
• Excellent communication and interpersonal skills; must be proactive and collaborative.
• Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Experience in reporting, data analysis, and presenting data clearly to stakeholders.
• High attention to detail with strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.
Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.