· Deliver Credit and Collections management services to SBO as per their respective Service Level Agreements (SLAs) · Review AR ageing reports, perform collection & dunning, escalate & follow-up actions · Address operational issues and follow through to resolution in an effective and timely manner · Check credit availability and manage blocked sales orders related to Overdue · Assess new customer credit risk · Assess customer portfolio risk · Implement ad-hoc review of customer credit data · Check credit availability and manage blocked sales orders · Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework · Deliver operational KPIs and comply with Sanofi policies and guidelines · Participate in continuous improvement initiatives
The Credit and Collection Senior Analyst reports to Collection & Credit Control Manager / Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and O2C front line teams in countries / regions.
KEY ACCOUNTABILITIES:
Operational Excellence
• Deliver Credit & Collections services in accordance with agreed Service Level Agreements (SLAs), ensuring operational excellence, customer satisfaction, and compliance with global standards.
• Manage end-to-end Credit & Collections activities, including Accounts Receivable (AR) collections, dunning, ageing review, dispute follow-up, credit assessments, credit limit reviews, blocked sales order management, and portfolio risk monitoring.
• Serve as the Subject Matter Expert (SME) for Credit Management and Collection management processes, providing guidance on complex operational issues and ensuring consistent application of the O2C Core Model.
• Exercise delegated Credit Authorization (up to the approved authority limit) by evaluating customer risk and making informed credit decisions while balancing commercial objectives and financial risk.
• Deliver operational KPIs, including Sales order released, overdue reduction, On-Time cash collection, and service performance through proactive portfolio management and effective execution.
• Investigate operational issues and drive timely resolution by coordinating with internal stakeholders, commercial teams, customers, and neighbouring functions.
• Support monthly or quarterly credit committee activities through analysis of portfolio performance, overdue trends, risk exposure, and recommended mitigation actions.
• Lead or participate in projects, system enhancements, automation initiatives, process optimization, and business transformation activities to improve operational efficiency and customer experience.
• Manage projects and additional assignments delegated by management, ensuring timely execution and successful delivery.
People Management & Development
• Support the Team Lead or manager in day-to-day operational supervision, workload planning, resource allocation, and business continuity planning.
• Coordinate team activities to ensure SLA achievement, operational consistency, and effective knowledge sharing across the team.
• Provide coaching, mentoring, and technical guidance to Analysts and Senior Analysts, acting as the first point of escalation for operational issues.
• Foster a collaborative, high-performing, and continuous improvement culture within the team.
Stakeholder Management
• Build strong partnerships with Commercial, Finance, Supply Chain, Treasury, O2S and other cross-functional stakeholders to achieve business objectives.
• Engage proactively with external/internal customers to resolve collection issues, credit concerns, payment disputes, and other operational matters.
• Collaborate with Global Process Owners (GPO), Regional Process Teams, Digital/ITS teams, and project teams to support implementation of global initiatives and process standardization.
• Present recommendations and provide business insights through effective communication with stakeholders across different organizational levels.
Compliance & Risk Management
• Ensure compliance with Sanofi policies, internal controls, SOX requirements, local credit policies, VAT/legal requirements, and Records Management standards.
• Support internal and external audits, control self-assessments, risk reviews, and implementation of corrective actions where required.
• Proactively identify financial, operational, and compliance risks, recommend mitigation plans, and monitor execution.
• Maintain robust governance through accurate documentation, process controls, and adherence to global operating procedures.
Core Model & Target Operating Model Evolution
• Act as an O2C Subject Matter Expert supporting the implementation and evolution of the Global Core Model or Target Operating Model (TOM).
• Support the deployment of strategic business initiatives, ERP implementations, digital transformation, automation, and process harmonization projects.
• Identify process gaps, standardization opportunities, and best practices to improve efficiency, consistency, governance, and customer experience.
• Collaborate with Global Process Owners and Regional Process Management teams to implement standard processes, manage deviations, and drive sustainable process improvements.
• Champion continuous improvement by collecting ideas, developing implementation plans, and overseeing delivery of operational excellence initiatives.
JOB-HOLDER ENTRY REQUIREMENTS:
Language · Excellent written and verbal skills in Japanese and English · Other language skill as below is a plus (both verbal and written): · China (Mandarin)
Functional Skills · Minimum 5 years of relevant working experience in the Finance/Accounting sector · Previous working experience in Accounting / Finance especially in a shared services environment is an added advantage especially in a pharmaceutical environment · Capable of assessing, analysing and validating complex financial information · Demonstrate thorough knowledge of accounting and credit principles, systems and procedures · Familiar with matrix organization · Good business acumen (advantageous) · Strong problem solving, deductive . Capable of assessing, analysing and validating complex financial information (advantageous) · Demonstrate thorough knowledge of accounting and credit principles, systems and procedures · Lean/Six Sigma exposure or equivalent is desired
Technical · Working experience with SAP, specifically FICO is preferred, SAP Application Interface framework modules (advantageous) · Previous use of an Optical character recognition solution (advantageous) · Understanding of shared services technologies such as scanning and imaging, case management tools, KPI monitoring and reporting is preferred · Knowledge of Microsoft Office and expertise of MS Excel and powerpoint (essential)
Interpersonal · Ability to interact with internal stakeholders in issue resolution (essential) · Detail-minded, clear thinker, quick learner · Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential) · Good communication skills (essential) · Self-motivated, mature and ability to work independently · Able to work in a metrics environment
Qualification · Minimum Qualifications: Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Accounting/Finance/Business or equivalent
When joining our team, you will experience:
• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• An attractive, market-oriented salary and cafeteria benefits
• Flexible home office policy, with a possibility to work up to 50% of time from home / where you can easily schedule your office days
• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
• Your own career path within Sanofi. Your professional and personal development will be supported purposefully
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!