Analyst - Labwater Solutions (Customer Enablement)

requirements

• 1-2 Years of experience in Customer Service • Creating effective communication on process during BCP and internal resource availability. Completing task within SLA agreed timeline and quality metrics and service objectives. Creating critical review on non GXP activities. Implementing changes aligned to change management and strategic requirements. • AI Tool Proficiency: Knowing how to use generative AI tools (like ChatGPT or Claude) to draft, brainstorm, and research efficiently. • Digital Collaboration: Comfort with remote work tools like Microsoft Teams, and cloud document sharing. • Presentation Skills: Confident speaking and slide design for sharing ideas with a team. • Continuous Learning: Curiosity and the drive to pick up new software or processes quickly. • German or French Language is an added advantage. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!