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Customer Support Specialist

$MRKWarsaw (Trade Center), Mazowieckie Wojewodztwo· posted today
Legal & ComplianceCNS / Neuroscience
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Job Description

In particular, the assignments of selected candidate will cover:

• Supporting BUs in managing the meetings & congresses organized by our company or by 3rd Parties.

• Establishing robust knowledge of internal processes, act as internal Center of Excellence

• Acting as Compliance Champion - preparation of Compliance-related requests in internal systems, driving compliance check for vendors, assisting field force and other business activity owners with the required steps

• Ensure all internal process is made accurately and on time, with all the necessary compliance requirements

• Issuing purchase orders and payments requests. Managing invoice accounting, processing purchase orders and work directly with suppliers ensuring good communication between both parties

• Issuing contracts and driving internal compliance process

• Verification of received documents (invoices, quotations, offers etc.), checking payment runs and overdue payments.

Required qualifications

• Fluent Polish and English language

• Positive ‘can do’ attitude. Strong ownership and business acumen

• Team player, strong communication skills

• Min 2 years of experience in similar role, preferably in the Health Care industry

• Demonstrated motivation and focus on achieving measurable, tangible result.

• Customer focus, excellent customer relationship

• Advanced PC literacy - proficient use of MS-Office (Word, Excel, Power Point, Outlook) and IT assets in general

• Willingness to keep learning

Required Skills: Business Acumen, Customer Service Management, Customer Support, Document Management, File Management, Payment Handling, Purchase Order Management, Sales Services, Supplier Contact, Vendor Management Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements: Hybrid Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date: 07/13/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

skills Bork detected

Vendor Management
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